Alert rules and routing
Decide who is told, how, and when, with schedules and escalation.
Updated
Oct 3, 2026
·
5 min read
An alert rule connects a monitor to a person or a tool. A monitor can have several rules.
Channels
Email and SMS
Slack and Microsoft Teams
PagerDuty and Opsgenie
Webhooks
Schedules
Send alerts only in working hours, or send critical ones at any time. Times use the time zone set on the rule.
Escalation
If nobody acknowledges an alert in the time you choose, the rule notifies the next channel in the list.
Grouping
While an incident is open, repeated failures are grouped into one thread instead of sending new messages.
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